Our team is using the Add Responder function as https://support.pagerduty.com/docs/add-responders#status-of-responders to involve additional resource to support .
The one receive the request have a need to see who add them to the request easily. at the moment it is not easy to see that in the first glance, like we have to go to the incident details -> timeline, or Incidents list page to see the request and who add.
Besides, the responder also receive an email, however the email just shares general info and doesn’t mention who added
subject: PagerDuty response requested
body
*" Your response is requested: *
Please help me with incident “incident” and link"
That is different from the PD document at https://support.pagerduty.com/docs/notifications, and we do expect to see who request via subject or body. It is even better to see the same content for SMS/ push notification
Subject
“PagerDuty response requested by [user] ”
Body
“ [user] requested your response: Please help with [ [incident number] ] [incident description] [link to PD incident] ”
Look forward to hearing your response.
Regards